As soon as I have the capitol available I am going to put this company out of business. They only care about gaining more exposure and business they do not care about maintaining or strengthening their current relationships. There is no real structure to this company you can't achieve any real business strategies or business models with them. When you buy something it takes them forever to process it, When they finally do process it they send you a notification that they item has shipped and they don't actually ship it for 3 to 7 days after that. I have probably wasted thousands of dollars and hundreds of hours of production time repeating myself to different people, They raise prices regularly with no explanation., If they owe you money good luck getting it, but if you owe them money they email you everyday. You have to ask 10 times and send multiple emails and call multiple times to get anything done. Nobody takes responsibility for anything, Everyone blames everyone else for delays mistakes or problems. So if you want an honest opinion and review then this is as honest as it gets. I have been buying from them for 4 years now.
This is a total loss and disaster for me! But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot.
I will not be able to get back the money I spent in purchasing/shipping this lot not even closer. For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received.Īlmost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. I have no words to describe how disappointed I feel about the pallets received. After I talked with Alex and now Also my account block.
If I'm the description it said that it was a pallet of not for resale items in the pallet I would understand but that was not what the description said. I asked for a refund on the item not the whole pallet because it was a not for resale item. But this item is a display item not for resale not a item sold in the store or website. And I completely understand that when I bought the pallet these are returned items. I tried to explain to Alex at customer service and he said that it is sold as is. There is no internal parts on the inside of the motor. This item in the pallet was a display item not for resale. On the description it says it was a returned from store or from a website. Problem number 2: I bought a pallet of power washer's. The number 4 is not real and I don't understand why they even put on websites let people buy it while that pallet not available. Problem number 1: I drove 1 hour 30 minutes and come pick up 4 pallet. Very thankful for customer service Mr Miguel. The customer call and resolved the issue.
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